Department-wide and customers of the department
To communicate to the Department of Education’s (the department’s) staff and customers departmental debt management processes to ensure that the department: recovers amounts owing to it to maximise its revenue base and therefore the services that it can provide to customers, and; complies with all statutory obligations. This procedure applies where invoices are issued and not paid by the due date. It does not apply to fees that are required to be paid in advance of services being delivered (e.g. international student tuition fees).
Debt collection options available to the department may include:
Term
Definition
Business units
Departmental units in central and regional offices excluding schools.
Debt
A sum of money that is owed or due.
Debt recovery
The process for making people or organisations pay the money they owe to the department.
Debtors
A person or organisation that owes money.
External debt collection agency
An external company or organisation that undertakes debt recovery processes on behalf of the department.
Non-student related debt
A debt incurred that does not relate to a student.
Student
OR
and who is:
DEi customers are not classified as students for the purpose of credit provision or debt collection processes.
Write off
A loss resulting from cancellation of a debt that is deemed unrecoverable.
Previous seven years shown. Minor version updates not included.
2.0 Debt Management
3.0 Debt Management
4.0 Debt management
For further information, please contact: Finance BranchEmail: debtmanagement.finance@qed.qld.gov.au
Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register to ensure you have the most current version of this document.
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