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Early childhood education and care complaints management policy

Version number 1.0 | Version effective 13 March 2019

Categories

PublishingPageContent

Audience

External public document

Purpose

The purpose of this policy is to set out the Department of Education’s (the department’s) complaint management approach for complaints about early childhood education and care (ECEC) services operating in Queensland.

The Chief Executive of the department is the regulatory authority responsible for regulating ECEC services in Queensland under the National Quality Framework (NQF) and the Education and Care Services Act 2013 (Qld). This includes receiving, managing and investigating complaints about ECEC services in Queensland.

This policy has been developed in line with the department’s Regulating for Quality: The regulation of approved ECEC services framework (R4Q).

Review date

13 March 2024
Attribution CC BY
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