External public document
The purpose of this policy is to set out the Department of Education’s (the department’s) complaint management approach for complaints about early childhood education and care (ECEC) services operating in Queensland.
The Chief Executive of the department is the regulatory authority responsible for regulating ECEC services in Queensland under the
National Quality Framework (NQF) and the
Education and Care Services Act 2013 (Qld). This includes receiving, managing and investigating complaints about ECEC services in Queensland.
This policy has been developed in line with the department’s
Regulating for Quality: The regulation of approved ECEC services framework (R4Q).