External public document
The purpose of this policy is to set out the Department of Education’s (the department’s) complaint management approach for complaints about early childhood education and care (ECEC) services operating in Queensland.
The Chief Executive of the department is the regulatory authority responsible for regulating ECEC services in Queensland under the National Quality Framework (NQF) and the Education and Care Services Act 2013 (Qld). This includes receiving, managing and investigating complaints about ECEC services in Queensland.
This policy has been developed in line with the department’s Regulating for Quality: The regulation of approved ECEC services framework (R4Q).
The department encourages complainants to first raise their concerns with the approved provider of an ECEC service or person in a senior role at the service. If the matter is not satisfactorily addressed or if you do not feel comfortable raising the matter directly with the service or if the matter is very serious or critical, you may contact the department directly.
A complaint form can be downloaded here under ‘How do I make a complaint?’
A completed form lodged at the nearest regional office to the service or posted or emailed to the below:
Regulation, Assessment and Service Quality
Early Childhood Education and CarePO Box 15033CITY EAST QLD 4002
Email: ecec@qed.qld.gov.au
Alternatively:
Complete the form on the Queensland Government – complaints and compliments webpage.
Call 13QGOV (13 74 68) within Australia
Call +617 3405 0985 (+10 hours UTC) for international callers
or visit one of QGov’s counters
For departmental staff who would like more information about the framework, policy or procedure, please email gspmailbox@qed.qld.gov.au.
Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register to ensure you have the most current version of this document.
How would you rate this page?
Thank you! We appreciate your feedback.
Share with Facebook
Share with Twitter
Share with LinkedIn
Share with Google+
Share with Pinterest