Temporary Resident Admissions procedure

Audience

Temporary visa holders with Kindergarten to Year 12 (K-12) aged dependants who wish to enrol or have enrolled their dependants in a Queensland state school or in a State Delivered Kindergarten, Department of Education International (DEi) staff, Queensland state schools' staff and principals.

Purpose

This procedure outlines the steps followed:

• apply to enrol in Queensland state schools as a K-12 aged dependant of a temporary visa holder 
• assess and approve applications to enrol as a K-12 aged dependant of a temporary visa holder 
• enrol dependants of a temporary visa holder 
• monitor eligibility of enrolment for a K-12 aged dependant of a temporary visa holder.

Overview

The Department of Education International (DEi) ensures the dependants of temporary visa holders satisfy Department of Education (DoE) requirements for enrolling in Queensland state schools. These requirements are outlined in the TRA policy, TRA Application for authority to enrol form and the TRA terms and conditions of application.

DEi, on behalf of DoE assesses the TRA Application for authority to enrol form and issues successful applicants an Authority to enrol (ATE) to confirm financial capacity and eligibility to apply to enrol at a state school.

After receiving the ATE, temporary visa holders must apply to enrol their child at a state school in accordance with the DoE Enrolment in state primary, secondary and special schools procedure. Enrolments are monitored and actions are taken by DEi to ensure dependants of temporary visa holders remain compliant with the TRA policy and TRA terms and conditions of enrolment.

Changes to a dependant child’s enrolment (e.g. a change of visa subclass or school) may require the submission of a new TRA Application for authority to enrol form as per the TRA terms and conditions of application.

DEi takes financial hardship and significant financial hardship into consideration as specified in the TRA payment plan fact sheet and Guideline for assessing temporary resident admission fee waiver applications and in accordance with the TRA policy, Fee waiver procedure and DoE Debt management procedure. 

Temporary visa holders can make a complaint if they are dissatisfied with the service or action of a school, the department or its staff.  DEi manages customer complaints in accordance with the DoE Customer complaints management framework (CCMF).

Responsibilities

Temporary visa holder

• provide accurate information and documentation as per the checklist on the TRA Application for authority to enrol form
• agree to the TRA terms and conditions of application
• notify DEi of changes to the dependant child’s enrolment or parent’s temporary visa status
• ensure invoices are paid as required as per TRA fees and the TRA terms and conditions of application
• ensure any prior debt to DoE is paid prior to submitting the TRA application for authority to enrol form.

DEi staff

• assess and process TRA application for authority to enrol in accordance with the TRA terms and conditions of application
• issue successful applications with an ATE and a School acceptance form 
• provide advice and support to school staff to implement this procedure
• ensure the dependant child’s DEi student records are accurate and up-to-date
• manage fees and payments in accordance with the TRA terms and conditions of application
• manage refunds in accordance with the TRA terms and conditions of application and the TRA application for a refund form
• manage requests to withdraw the dependant child’s enrolment in accordance with the TRA terms and conditions of application
• manage requests to temporarily remove a dependant child’s enrolment in accordance with the TRA terms and conditions of application
• monitor and manage enrolment in line with the TRA policy and TRA terms and conditions of application
• document decisions made in relation to TRA applications with a poor credit history which DEi has accepted on behalf of DoE. 
• manage complaints in accordance with the DoE CCMF
• maintain Education Queensland International (EQI) client service standards.

Corporate Services, DEi

• monitor payment of invoices in line with the TRA policy and TRA terms and conditions of application
• identify non-payment of fees and implement the DoE Debt management procedure
• notify DEi staff of invoicing changes (e.g. repayment agreements or pending cancellation)
• provide advice to DEi staff in accordance with the Debt management procedure and User charging procedure (regarding TRA fees).

Principal or delegate

• determine capacity to enrol dependants of temporary visa holders in accordance with the TRA policy, Enrolment in state primary, secondary and special schools procedure and the school’s Enrolment Management Plan
• ensure the dependant child’s visa status and enrolment details are updated and maintained in OneSchool
• conduct enrolment verification as instructed by DEi
• notify DEi of child’s commencement of study and any changes to the student’s enrolment.

Director, International Student Programs (ISP), EQI

• implement decisions that support DoE requirements for enrolling or registering temporary residents holding dependant, bridging and visitor visas, as outlined in the TRA policy
• ensure DEi staff are properly trained and aware of DEi requirements for enrolling or registering dependants of temporary visa holders in line with the TRA Application for authority to enrol form and TRA terms and conditions of application.

Process

1. Apply

Temporary visa holder

• refer to the Study on another temporary visa application process for assistance
• email the TRA application for authority to enrol form to EQInternational@qed.qld.gov.au ensuring:
  • all details are completed on the application form
  • all supporting evidence is attached as per the application checklist, including the application fee.

DEi staff

• acknowledge receipt of the TRA Application for authority to enrol form
• request further information if necessary (such as incomplete application details), via email.

2. Assess

DEi staff

• assess the TRA Application for authority to enrol form ensuring the application has met TRA requirements:
  • outlined in the TRA terms and conditions of application; and
  • provides evidence necessary to approve an Application for authority to enrol form
• determine if the temporary visa holder has any other current or historic financial arrangements or prior debt with DEi and seek advice from Corporate Services SSRRI, if identified
• if the application requires additional approval from the Director ISP, EQI (such as, evidence of parental responsibility, prior debt or poor credit history):
  • prepare and send a recommendation to the Director, ISP, EQI including:
    • all supporting evidence attached with the TRA Application for authority to enrol form;  
    • details of previous or current financial arrangements with DEi (if applicable); and
    • supporting statement by Corporate Services SSRRI (if applicable)
    • recommendation of outcome
• determine the fees payable as per TRA fees and TRA terms and conditions of application.

Corporate services, DEi

• provide advice to DEi staff in accordance with the Debt management procedure and User charging procedure.

Director ISP, EQI

• when requested, review evidence provided by DEi staff and decide if the TRA application for authority to enrol form and supporting evidence meets TRA requirements for issuing an ATE.

3. Decide

Director ISP, EQI

• when required, prepare decision letter and notify DEi staff of the outcome.

DEi staff

• email the temporary visa holder of the application outcome and issue the initial invoice for tuition fees, where necessary
• issue the decision letter at the request of the Director, ISP, EQI (if applicable).

Temporary visa holder

• pay the initial invoice for tuition fees as requested by DEi staff and in line with TRA fees and TRA terms and conditions of application.

4. Enrol

DEi staff

• when financial capacity is confirmed, issue the ATE to the temporary visa holder via email, attaching:
  • the School acceptance form; and
  • receipt of payment for the application fee and initial tuition fees (if applicable).

Temporary visa holder

• contact the school for an enrolment interview as per the TRA terms and conditions of application and the DoE enrolment procedure.
• present the ATE and School acceptance form at the enrolment interview along with documentation requested by the Principal or delegate in line with the DoE enrolment procedure.

Principal or delegate

• ensure the temporary visa holder has been issued an ATE prior to determining capacity to enrol 
• follow the DoE enrolment procedure and school enrolment management plan (if applicable) to determine eligibility for enrolment and to process the enrolment.
• inform DEi staff of the dependant child’s commencement of study
• update OneSchool with the student’s enrolment details and visa classification.

5. Monitor eligibility

Principal or delegate

• ensure changes to dependant child’s enrolment details and visa classification are current in OneSchool
• complete enrolment verification (confirmation of student details, including emergency contacts) each term by the allocated due date, as requested by DEI
• inform DEI of any changes to the student’s enrolment or visa classification, if identified.

DEi staff

• issue ongoing enrolment invoices via email to the temporary visa holder in line with TRA fees and the TRA terms and conditions of application
• issue receipts for ongoing enrolment invoices paid by temporary visa holder, as required and in a timely manner
• request the principal or delegate complete enrolment verification spreadsheet, providing instruction via email each term
  • review enrolment verification spreadsheet completed by the principal or delegate to ensure the dependant child’s DEi student records are accurate and up-to-date
• where necessary, update the dependant child’s DEi student records and request the principal or delegate to update the dependant child’s OneSchool record
• process TRA application for a refund in line with the TRA terms and conditions of application
• process requests to temporarily remove or withdraw a dependant child’s enrolment at a school in line with the TRA terms and conditions of application
• request the temporary visa holder submit a new TRA application for authority to enrol form where applicable (e.g. changes to the dependant child’s visa subclass) in line with the TRA terms and conditions of application
• cancel a dependant child’s enrolment at the request of the temporary visa holder in line with the TRA terms and conditions of application
• cancel a dependant child’s enrolment at the request of the principal or delegate in line with the TRA terms and conditions of application and the DoE Student discipline procedure.

Temporary visa holder

• notify DEi of any changes to the student’s enrolment or visa status as per the TRA terms and conditions of application
• notify DEi and the school of a request to withdraw or temporarily remove a dependant child’s enrolment as per the TRA terms and conditions of application
• pay invoices received by the allocated due date and in line with TRA fees and the TRA terms and conditions of application.

Corporate services, DEi

• monitor payment of invoices and initiate DoE Debt management procedure if required.
• notify DEi staff where invoicing changes impact the dependant child’s enrolment or invoicing schedule (e.g. repayment agreements or pending cancellation).

Definitions

Legislation

• Anti-Discrimination Act 1991 (Qld)
• Disability Discrimination Act 1992 (Cwlth)
• Education (General Provisions) Act 2006 (Qld), sections 10, 51
• Human Rights Act 2019 (Qld)
• Migration Act 1958 (Cwlth)

Delegations/Authorisations

• Nil

Other resources

• Complaints and grievances management policy
• Fee exemption policy
• Inclusive education policy
• Temporary resident admissions
• Customer complaints management procedure
• Debt management procedure
• Enrolment in state primary, secondary and special schools procedure
• Temporary Resident Admissions fee waiver procedure
• School Enrolment Management Plans (School EMPs) procedure
• User charging procedure
• Assessment of fee waiver applications for dependant students of temporary visa holders
• Department of Education International Schedule of visa subclasses and enrolment conditions
• Department of Education Schools Directory
• Department of Home Affairs - Immigration and citizenship
• Education Queensland International
• Education Queensland International Temporary Resident Admissions
• TRA payment plan fact sheet
• State Delivered Kindergarten eligibility and locations
• TRA application for authority to enrol

Superseded versions

Previous seven years shown. Minor version updates not included.

Nil