Department of Education International (DEi) staff, staff, school staff, overseas students, homestay providers, international partners, parents/legal custodians of Overseas students and their agents.
To ensure that appropriate arrangements are in place for overseas students changing from one form of welfare arrangement to another.
Overseas students taking part in International Student Programs (ISP) must have suitable accommodation and welfare arrangements in place. While attending an ISP school, the three acceptable options for overseas students’ welfare arrangements are to reside with either:
Circumstances where an overseas student’s welfare arrangements change can include (but are not limited to):
A change of welfare is not required for overseas students intending to temporarily travel or stay with a parent/s or close family relative entering Australia on a tourist visa (for example, during the school holiday break). In this case, overseas students are required to submit a ISP travel and activities request form.
For circumstances where emergency accommodation and welfare changes are required outside of school hours (before 9.00 am and after 3.00 pm on school days, and 24 hours during weekends, public holidays and school vacations) parents, DHA approved guardians, overseas students, agents and homestay providers should call 1800 QSTUDY (1800 778 839) to seek assistance and/or to arrange emergency accommodation and welfare. For further information please refer to the DEi Incident management procedure.
Image 1 : Change of welfare process
Term
Definition
1800 QSTUDY (+61 1800 778 839)
A student hotline for managing incidents involving students across Queensland.
Agent
Education agent registered with EQI to recruit overseas students for EQI programs.
Compassionate circumstances
Circumstances that:
Compelling circumstances
Circumstances which, in the opinion of EQI staff or school staff, are in the overseas student’s best educational interests.
Confirmation of Appropriate Accommodation and Welfare Letter (CAAW)
Confirmation of Appropriate Accommodation and Welfare confirms that the Registered Education Provider must approve of accommodation, support and general welfare arrangements for student visa holders, aged under 18 years who do not intend to live with an immigration approved relative.
Confirmation of Enrolment (CoE)
A Confirmation of Enrolment is a document created in Provider Registration and International Student Management System (PRISMS) by EQI as evidence of an overseas student’s course and duration of study in a nominated Queensland state school.
Delegate
Is a classified officer (Heads of Department, Deputy Principals and Principals) nominated by the principal who is authorised to make some International Student Program decisions on behalf of the school principal.
Department of Education International (DEi)
The international branch of the Department of Education and employees of DEi.
The Department of Education’s trading name is Education Queensland International (EQI).
Department of Home Affairs (DHA)
Australian Government responsible for the Migration Regulations.
DHA approved guardian
A parent, legal custodian or relative over the age of 21 years approved by the Department of Home Affairs to be responsible for the Welfare of Overseas students under the age of 18 years.
DoE
Department of Education
EQI
Education Queensland International
EQI staff
DoE employees working in DEi, trading as EQI.
Homestay
Homestay is accommodation services offered by a family, a couple or a single person where food and shelter and a safe, caring and supportive home environment is provided to an overseas student.
For International Student Programs: Overseas student accommodation arranged by schools for Student Visa 500 holders; where EQI is responsible for the welfare of the student at all times, including outside school hours.
Homestay provider
Homestay provider approved by EQI school to host overseas students in their home.
International Student Programs (ISP)
A study pathway offered to Overseas students to fulfil their academic potential, develop new skills and achieve personal goals in a way that suits their individual needs. International Student Programs include: Primary School, High School, International Baccalaureate, and High School Preparation.
OneSchool
OneSchool - a comprehensive program to help Queensland State Schools manage key teaching and school administrative activities. Its features cover a wide range of school operations:
Overseas student
Student in Australia on visa subclass 500 (schools sector).
Parent
Natural parent or legal custodian.
Provider Registration and International Student Management System (PRISMS)
The national database owned by the Commonwealth Department of Education which all Australian education providers enrolling international students must enter their CoE details.
School
For International Student Programs: Queensland state schools accredited by EQI to deliver international student programs.
School staff
Employees of EQI schools, for example – International Student Coordinator, Homestay Coordinator, Head of Department, Deputy Principal, Principal.
Welfare arrangement
The accommodation and care for the student for the duration of their stay and study while in Queensland and is required in order for the overseas students to be issued a student visa.
Previous seven years shown. Minor version updates not included.
Accommodation and welfare procedure
International Student Programs Department of Education International Phone: 1800 316 540 (inside Australia) +61 7 3513 5301 (outside Australia)Email: EQInternational@qed.qld.gov.au
Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register to ensure you have the most current version of this document.
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